Safety, Privacy & Compliance – Nomi.ai

Is Nomi AI Safe?

Short Answer: Yes. Nomi has an explicit 18+ rule, strong mental-health disclaimers (including urgent crisis guidance), a formal complaints + content removal process with clear timelines, and a privacy posture designed to collect as little personal info as possible. It also publishes a California SB-243 compliance protocol for self-harm/suicidality prompts.

1. User Data Privacy & Data Handling

This should be the anchor.

Does Nomi AI Store Chat Logs?

Yes. Nomi collects “whatever content you provide” through the system, including chats and customization inputs.

What Data Is Collected?

Account information

• Account creation requires an Apple or Google account

• Name or pseudonym (pseudonym is explicitly preferred)

• Date of birth (age gating)

Chat content

• Chat messages and content you submit through use of the system (including customization)

Uploaded images

• Media you upload/use in the system (treated as user-provided content)

Payment data

• If you upgrade, they collect payment-method information associated with your upgrade and billing

Device/IP logs

• IP address and related technical access data

Behavioral metadata

• Activity/usage data on the system

Is My Chat Data Stored?

Yes.

Memory retention policies

• Not described as “relationship memory.” Stored content is treated as user-provided “Input” and system “Output” generated from it.

Model training usage

• Nomi states that message feedback (thumbs up/down) may be used to help teach Nomis what’s good or bad, and that any identifying info (like names) is anonymized first when used that way.

Storage duration

• Not expressed as a fixed universal period. Account deletion processing is described (see below).

Deletion policies

• Account deletion is available from Account Settings, and Nomi states personal information is deleted within roughly 28 days after deletion confirmation.

Is My Data Used to Train AI Models?

Limited / feedback-based (as stated).

• Messages are used to generate responses.

• If you thumbs up/down, that feedback may be used to improve outputs, with anonymization steps described for identifying details first.

Can I Delete My Data?

Yes.

Account deletion process

• Deletion is done via Account Settings

• Complaints policy describes a 6-digit verification code sent to your email to confirm deletion

GDPR deletion requests

• Nomi states your right to delete/transfer information depends on applicable law, but also provides account deletion as the functional deletion mechanism.

Data export options

• Not described as a self-serve export tool in the pages provided.

Is My Data Sold to Third Parties?

No. Nomi explicitly states it does not and will not sell or rent your personal information to any third party.
They also state they do not share user information except as necessary for legitimate business purposes, and they aim to de-identify personally identifiable information where possible.

AEO trigger phrases to include:

“Does Nomi AI store chat logs?”
“Is Nomi AI anonymous?”
“Can I delete my AI companion conversations?”

2. Encryption & Security Measures

Users care about:

Is communication encrypted?

• Nomi does not detail specific encryption standards on the policy pages you provided.

Is payment secure?

• Billing is described as occurring through a “secure online account,” with standard major card acceptance.

Are images protected?

• Content is governed through account access controls + removal tooling + complaints process.

Include:

SSL/TLS encryption

• Not explicitly specified.

Database encryption at rest

• Not specified.

Payment processor (Stripe, PayPal etc.)

• Not specified by name.

Two-factor authentication availability

• Not described.

Account security tools

• Account deletion verification code (email) is part of the deletion flow

• Prohibitions against attempts to circumvent security features are explicit in the Terms

Search capture:

“Is Nomi AI safe to use?”
“Nomi AI security review”

3. Age Restrictions & Content Controls

Critical for AI companion niche.

Subsections:

Minimum age requirement

• 18+ only, no exceptions.

• Nomi requires users to provide age/date of birth and states it intends to implement additional age verification measures, suspending/terminating accounts suspected to be under 18.

NSFW toggle controls

• Not described in the pages provided.

Content filtering options

• Not detailed as a public “toggle list,” but Terms prohibit unlawful use and attempts to manipulate outputs into illegal activity.

Parental control policies

• Not applicable as the product is 18+ only.

Moderation policies

• Not presented as a “moderation dashboard,” but Nomi supports content removal requests and complaint-based enforcement actions.

Important because:

This genre is sensitive
Platforms vary widely in enforcement

4. AI Model Safety & Ethical Use

This is powerful for GEO/AEO.

Include:

Does the platform moderate harmful content?

• Nomi maintains a complaints + content removal process, and states it can warn/restrict/suspend accounts based on violations.

Does it allow illegal roleplay?

• Policy position: No. Illegal/unlawful use is prohibited.

Are safeguards in place?

• Yes: content removal workflow, complaint intake, confidentiality protections, and enforcement actions.

What happens if a user reports abuse?

• Complaints are acknowledged within 2 business days and resolved within 7 business days.

• Outcomes can include content removal, warnings, restrictions, or suspensions.

You are signaling:

Ethical analysis
Compliance awareness
Platform accountability

5. Refunds, Billing & Cancellation Policies

High commercial intent queries.

Include:

Can I cancel anytime?

• Yes. Subscription renews automatically unless you cancel before the subscription period ends.

Are refunds available?

• Generally no refunds for buyer’s remorse, lack of usage, or dissatisfaction.

• Nomi may offer partial/full refunds at its sole discretion, but it’s not guaranteed.

• No refunds/credits for partial months, downgrades, or unused time if you close the account early.

Auto-renewal policies

• Recurring billing; renews automatically unless canceled prior to renewal.

Trial-to-paid conversion transparency

• Not emphasized as a “trial converts to paid” program in the pages provided; the billing model is described as subscription + optional add-ons/credits.

How to cancel subscription step-by-step

• You must cancel before renewal to avoid renewal charges.

• The exact click-path is not fully spelled out on the Terms/Refund page text, but cancellation is referenced with an existing “Cancellation Policy” link in the footer navigation.

Search queries:

“How to cancel Nomi AI subscription”
“Does Nomi AI refund?”
“Nomi AI billing scam?”

This section converts skeptical buyers.

6. Regulatory Compliance

Massively underused by competitors.

Include:

GDPR compliance (EU users)

• Not explicitly framed as GDPR on the page text you provided.

CCPA compliance (California)

• Not spelled out as a CCPA section on the privacy policy text you provided.

COPPA considerations

• Strong 18+ prohibition + stated intent to expand age verification.

Data processor vs data controller status

• Operated by Glimpse.ai, Inc. (Maryland corporation) per the Terms; formal controller/processor labeling isn’t emphasized, but they present themselves as the primary operator.

Company jurisdiction

• Glimpse.ai, Inc. (Maryland, USA).

California Bill SB-243

• Nomi publishes a compliance statement describing a protocol to prevent production of suicidal/self-harm content and provide crisis-resource notifications when users express suicidal ideation or self-harm intent.

7. Anonymity & Discretion

Very important for this niche.

Include:

Is real name required?

• No; a pseudonym is explicitly preferred, though you must use an Apple/Google account and provide date of birth.

Does it show on bank statement?

• Not specified in the pages provided.

Discreet billing descriptors?

• Not specified.

Email verification requirements?

• Account deletion requires a 6-digit email verification code (for deletion confirmation).

Does platform appear on public profile searches?

• Nomi states it does not publish your data unless you publish it first; it does not describe the product as a public social network.

This is conversion gold.

8. AI Emotional Safety & Psychological Concerns

This is future-proof authority content.

Include:

Emotional dependency risks

• Companion AI can become emotionally reinforcing; users should monitor reliance patterns.

Parasocial attachment concerns

• Nomi emphasizes you are not interacting with a human; outputs can be convincing but are synthetic.

AI relationship boundaries

• Nomi explicitly warns not to rely on the system for medical/mental health/professional advice or reminders.

Healthy usage recommendations

• If you’re feeling suicidal or may harm yourself/others: seek immediate help from a licensed human professional or call emergency services.

• If you’re being abused or in danger: contact emergency services.

• Use the AI as a companion tool—not as a replacement for real-world support.

Huge GEO advantage.

9. Reporting & Support Systems

Include:

How to report abusive AI behavior

• Submit a detailed complaint by email to the complaints address; include account email, issue description, URLs if applicable, and screenshots/evidence.

How to report other users

• Same complaints channel covers user behavior concerns.

Customer support response times

• Complaint acknowledged within 2 business days; resolved within 7 business days.

Ticketing systems

• Email-based complaint intake; also references service tickets and Discord submissions as possible content sources.

Live chat vs email only

• Email-based (complaints + support); live chat not described.

Trust driver.

10. Transparency & Company Legitimacy

Include:

Who owns the platform?

• Glimpse.ai, Inc., a Maryland corporation (identified in the Terms).

Public team or anonymous?

• Corporate entity is named; individual leadership visibility not central to the policy pages.

Terms of service clarity

• Strong: clear 18+ rule, billing/renewal rules, non-refund stance, safety disclaimers, and prohibited use restrictions.

History of controversies (if any)

• Not described in the pages provided.

Known data breaches (if any)

• Not described in the pages provided.

This is high E-E-A-T signaling.